Data controller
- Responsible: Llongarriu Rural SL
- Trademark: estate Llongarriu
- Contact email: info@estatellongarriu.com
Commitment to privacy
estate Llongarriu respects the privacy of its users and processes personal data in accordance with Regulation (EU) 2016/679 (RGPD), Organic Law 3/2018 and other current regulations.
Data we can process
We can treat, depending on the case:
- first and last names
- telephone
- country of residence
- reservation and stay details
- preferences communicated voluntarily
- billing information
- contact history
- video surveillance images
- technical browsing data (cookies)
Purposes of the treatment
The data may be used for:
- a) Reservation and accommodation management
Processing of requests, confirmations, payments, arrivals, incidents and customer service.
- b)Attendance of inquiries
Response to communications received by email, telephone or other channels.
- c)Commercial communications
Sending newsletters, news, promotions or experiences, provided that there is consent or sufficient legal basis.
- d)Event management
Weddings, celebrations, private meetings or contracted activities.
- e)Security
Video surveillance and access control.
- f)Legal compliance
Fiscal, accounting, tourist or administrative obligations.
Legal basis
The legal bases can be:
- execution of a contract or reservation,
- application of pre-contractual measures,
- express consent,
- compliance with a legal obligation,
- legitimate interest in security, internal organization and quality of service.
Newsletter and marketing
When the user voluntarily subscribes, they will be able to receive commercial communications from estate Llongarriu.
You can unsubscribe at any time using the link included in the emails or by writing to info@estatellongarriu.com.
External platforms and providers
To provide the services correctly, third party providers may be used such as:
- booking platform (RoomRaccoon or similar),
- web hosting,
- mailing providers,
- management and consultancy,
- payment gateways,
- analytical tools.
These providers will process data under their own terms or as processors as appropriate.
WhatsApp and external channels
If the user contacts via WhatsApp or social networks, the treatment may also be subject to the conditions of Meta Platforms or the corresponding provider.
Data retention
The data will be retained:
- as long as a contractual relationship exists,
- during mandatory legal deadlines,
- until consent is withdrawn,
- for the time necessary to attend to responsibilities.
Recipients
The data may be communicated when necessary to:
- public administrations,
- financial institutions,
- technology suppliers,
- consultancy,
- competent authorities,
- companies linked to the reservation or contracted service.
International transfers
Some technological tools may involve international data transfers. In these cases, appropriate guarantees required by regulations will be applied.
Rights of the interested party
The user can exercise:
- access
- rectification
- deletion
- opposition
- limitation
- portability
By email to: info@estatellongarriu.com
You can also complain to the Spanish Data Protection Agency: www.aepd.es
- Video surveillance
For security reasons, certain common areas may have cameras that are properly marked. They are not located in intimate or specially protected spaces.
- Minors
When the reservation includes minors, the data must be provided by their parents or legal representatives.